Frequently Asked Questions





Creating an account
Holding an account is free, you can register yourself for an account from the home page.

Go to slicerooms.com and click "Login/Sign Up".
Sign up with your valid email address.

Advantages:
Signing up is very easy
Check your complete booking history made with Slicerooms.in
Includes your account details, booking details, comments, etc.

Updating Email and Mobile number
We do not allow you update email ID associate with your Slicerooms.inaccount for technical reason. However, you can update your mobile number.

From your browser
Sign into your account at slicerooms.in
Choose "My Profile"
Click "Edit" next to title
Update your mobile number and click save
You're done

How can I delete my account?
Please note that the account once created cannot be deleted.

Subscription & Notification Settings
Changing your subscription and notification settings lets you control how often you hear about offers and promotions. You can turn them completely off/on, or pick which types to receive.

How to activate my Slicerooms.in account?
Once you created your account, it will get activated automatically.

How can I reset my password?
Lost your password! Not to worry, we'll get it fix in no time.
Go to slicerooms.in
Click "Login/Sign Up" and click "Forgot Password?" Fill your e-mail id registered with Slice and press "Reset My Password". Within seconds, you should receive an email in your account's associated inbox with instructions to reset your account. Follow the prompts in this email to reset your password.
How can I cancel a hotel booking / reschedule?
Since the booking period is a minimum time, you can't cancel/reschedule the booking and no refund will be available.

Do I need to confirm my reservation with hotel?
You'll receive an email with the details of your reservation. There's no need to contact the hotel to confirm.
The hotel details - Contact Number, Email Id, Address and other important details will be mentioned on the confirmation email.

Is it possible to get early check-in /check-out?
Yes possible subject to the availability at the hotel, also this will carry additional charges.
Check-in time and check-out time is as per hotel policy & terms.Early check-in or late check-out is strictly subjected to availability and may be chargeable by the hotel. Any early check-in or late check-out request must be directed and reconfirmed with hotel directly. Please note that the check-in time is subject to change as per hotel policy & seasonality.

We have children; can we get extra beds in the room?
Most hotels allow additional guests to stay in a room for an extra charge as long as the room does not exceed the maximum number of occupancy per room. Information regarding children and extra beds can be found under "Hotel Policies". We recommend calling the hotel prior to your arrival to guarantee your request. You can find the hotel's contact information in your confirmation email
or
When making your booking, select the number of children travelling with you from the 'Children' drop-down box. If you select just 1 child, our search will give you the price of a double room with child, not including an extra bed. If you want an extra bed in the room, you need to increase the number of guest in your search.

Is breakfast included in the room rate?
Usually no, available wherever it is mentioned

How can I make a special request?
Slicerooms.com will forward your request to your preferred hotel upon receipt. But please note that we cannot guarantee these requests, and it may come with additional charges.

Can I request an Airport Transfer?
No rooms come with complimentary airport transfers. If you need one, please select pickup and drop points while booking. It will be charged extra and will be mentioned in the booking confirmation.

Can I choose what type of bed I want?
You can place request with our customer support team post confirming the reservation as what bedding type you looking for this is again a request that we take and forward to Hotelier However, its subject to availability and depends upon hotel to hotel.

Can I search for a place to stay in a specific area or near a landmark?
Yes, you can select the name of the area from the location box. You can find properties by clicking on names,images of the hotels to see the prices and details.

How do I know if my reservation is confirmed?
As soon as you've completed the booking process, a confirmation page will appear. This page shows all of your reservation details, including the booking number, we'll also send you a confirmation emailwith all details.

You can also access your booking confirmation online at slicerooms.in under "My Bookings".

I have booked a hotel but haven't receive a confirmation email. What should I do?
Try looking in the spam/junk folders as well as the inbox of the email address attached to your booking.

1. Login to your account
2. View your recent hotel booking details, you can request a copy of the confirmation email.
As always, feel free to contact us if you need any further assistance.

Where can I find the contact information for the property?
If you have a question for a property before you book, please see the information of that property on our website. If you already logged in you may see the contact details of hotels oronce you've booked, you can see the property's contact details in your booking confirmation email.

What if I'm not able to check-in to my hotel at all, will I get a refund?
If you don't show up at the hotel, you'll be considered as a no-show and still be charged the entire amount. You will not be entitled to a refund.
How do I write a guest review about a hotel?
You may submit your review through online.
To write a review online, go to comments tab of the particular Hotel.

What is the difference between a hotel's guest rating and star rating?
There are key differences between the two. Guest rating are fed by customers such as yourself and governed by slicerooms' own algorithm. Hotel rating is given by a recognized authority. In India, the classification of hotels is based on "Star" and "Heritage". Hotels in India are classified by Hotel and Restaurant Association Classification Committee (HRACC), Ministry of Tourism, India.
What all should I cover in my review?
Your valuable review can have the following points. A title that encompasses your experience, a detailed review of the hotel, service and facilities, some tips to fellow travelers. Rating points on a scale of 1 to 5 for Value for money, staff service quality, food and beverages at the hotel restaurant, cleanliness, location and amenities.

Who writes the guest reviews?
Customers who have stayed in the hotel and experienced the service.

Where can I read reviews submitted by other guests?
Just open any hotel details page on the slicerooms.in and scroll to the bottom, a wealth of information awaits you.

How often can I write a review?
You can write a review every time you book with us and stay at the hotel booked. You can also write a review if you have stayed at the hotel but not booked with us. These reviews will be published after moderation as helpful information to the traveler community.

When will my review be published?
Every review we receive undergoes a very strict verification process from our end. This is done to ensure fake reviews do not creep in our system. We normally take a couple of days for this, post which we publish a review.

If I write a review of a hotel, can the hotel contact me about it?
We let the hotels reply to your review on our community platform. Since you have stayed at the hotel, they may have your contact details and can chose to get in touch with you to get more information. However we do not publish contact details.

Can I edit my review?
Please raise a query to our customer support team and we will contact you.

Why isn't my review posted yet or why my review was rejected?
Every review we receive undergoes a very strict verification process from our end. This is done to ensure fake reviews do not creep in our system. There are other important parameters for rejection, an unpublishable word may have been used, the use of gibberish, unlawful activities could be touched upon, reviews which we think do not conform to our content guidelines are not published by us. If you think this is an error, please get in touch with us at contact@slicerooms.in

Does slicerooms.in amend reviews?
We do not edit the reviews in any way.

How will slicerooms use the pictures I submit?
We display the pictures to visually depict the service of the hotel to other users. Pictures out of context will not be published.

Who does slicerooms share my personal information with?
Absolutely no one. We take privacy very seriously.

How will the data I submit be used?
Review data submitted will be used in the hotel review window. Reviews once submitted become the sole property of Slice Hotels and used in any way deemed fit but always within legal framework of the jurisdiction permitting.
Can I make part payments?
No.

Card payment declined
Please check with your bank if you have sufficient balance in your card and if your card is currently in validity or try with different card again.

Can I pay Cash?
We currently do not support this facility.

What payment options does slicerooms have?
You can make your booking using any of the following payment options -
Credit Card/ Debit Card
Net Banking
We accept all major banks net Banking

Can I make offline payments?
We currently do not support this facility.

Can I make payments through my mobile?
Yes, our website is accessible on mobile. Android, iPhone and Windows you can make your bookings and complete your transactions through your mobile phone.

Is my payment secure on slicerooms?
Payment gateway is offered by secured server data transmitted over the browser is encrypted.

Can I make travel bookings on sliceroomsthrough EMI?
No.

While I was paying by net banking, my 'session expired'. Say what?
Your session expired due to security reasons. This happens, simply, when you take too long to make the direct debit payment and don't manage it in the specified amount of time. Go back to the booking page and start over.

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